RETURNS

All sale, discounted items, or items purchased with a promotional discount are FINAL SALE. No exceptions. 

All sales or promotional discounts are Online Only unless otherwise stated.

Regular priced non-customized items can be returned with the following stipulations:

  • Must be returned within 10 days.
  • We return for exchange or store credit only, no monetary refunds.
  • Item must be in perfect, sellable condition.
  • We are not responsible for damages that occur during  hanging or care of an item.
  • All items purchased on sale or with a promotional code are final sale.
  • Any customized order is a final sale.

Online

Our regular policies apply with these exceptions:

  • We must receive the item back within 10 business days from the date you received your order. Returns received after this date will not be honoured.
  • We do not refund or credit the initial shipping cost.
  • All return and exchange shipping costs are at the customer's expense.
  • Once orders are placed on our site, they go into processing and cannot be cancelled or modified.
  • International customers are responsible for any duty incurred at the border.
  • Any customized order is a final sale.

Returns (if applicable)

  • To initiate a return, please contact us via the following email info.wishandwillow@gmail.com.
  • Items MUST be mailed ’Signature Required’, or we are not responsible for potential theft of items.
  • Reminder - any items purchased with promotional discount or 'on sale' are not eligible for return, refund or exchange. 
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and whether it has been approved or rejected for return.
  • Exchanges are processed within 7 business days of receipt. We do not automatically send tracking for exchanges but you can email to request it. 

Shipping Your Return

  • You must include a note with your order number. 
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.